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The ONLY Help Desk You Need (Missive vs Help Scout vs Front vs Zendesk vs vs Intercom vs Superhuman)

9.6K views· 274 likes· 20:33· Oct 9, 2024

🛍️ Products Mentioned (34)

Best Help Desk Software

Best Help Desk Software

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↳ Missive

↳ Missive

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↳ Front

↳ Front

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↳ Intercom

↳ Intercom

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↳ Gorgias

↳ Gorgias

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↳ Zendesk

↳ Zendesk

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Get a 10% off 12 months:

Get a 10% off 12 months:

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How to set up a Google Group

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How to set up Shared Mailbox (Microsoft 365)

How to set up Shared Mailbox (Microsoft 365)

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↳ Missive Review

↳ Missive Review

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↳ Help Scout Review

↳ Help Scout Review

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↳ Front Review

↳ Front Review

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↳ Gorgias Review

↳ Gorgias Review

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↳ Zendesk Review

↳ Zendesk Review

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↳ Plain Review

↳ Plain Review

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↳ BILL Spend & Expense

↳ BILL Spend & Expense

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↳ Motion

↳ Motion

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Camera

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This video is not sponsored; all opinions are our own. Many links used above and across our channel are affiliate links. This means we may receive a small commission if you use our links to sign up for software at...

This video is not sponsored; all opinions are our own. Many links used above and across our channel are affiliate links. This means we may receive a small commission if you use our links to sign up for software at...

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For personalized software recommendations

For personalized software recommendations

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↳ No-BS Software Reviews & Comparisons

↳ No-BS Software Reviews & Comparisons

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Microphone

Microphone

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Audio Mixer

Audio Mixer

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↳ Superhuman Mail (Email)

↳ Superhuman Mail (Email)

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↳ Help Scout (Help Desk)

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↳ Plain (Help Desk)

↳ Plain (Help Desk)

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↳ Superhuman Mail

↳ Superhuman Mail

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↳ Help Scout

↳ Help Scout

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Efficient Product

Efficient Product

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Primary Light

Primary Light

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↳ Superhuman Mail Review

↳ Superhuman Mail Review

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*Subscribe To Our Newsletter*

*Subscribe To Our Newsletter*

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↳ ClickUp

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Lens

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🚀 Best Help Desk Software: https://efficient.link/help-desk?ref=youtube&utm_source=youtube&utm_medium=description&utm_campaign=best+help+desk&utm_term=2024 ↳ 🥇 Help Scout: https://efficient.link/r/help-scout?ref=youtube&utm_source=youtube&utm_medium=description&utm_campaign=best+help+desk&utm_term=2024 * (free trial + credit)* ↳ 🐣 Superhuman Mail: https://efficient.link/r/superhuman-mail?ref=youtube&utm_source=youtube&utm_medium=description&utm_campaign=best+help+desk&utm_term=2024 *(30–day free trial)* ↳ Missive: https://efficient.link/r/missive?ref=youtube&utm_source=youtube&utm_medium=description&utm_campaign=best+help+desk&utm_term=2024 (10% discount) ↳ Front: https://efficient.link/r/front?ref=youtube&utm_source=youtube&utm_medium=description&utm_campaign=best+help+desk&utm_term=2024 ↳ Intercom: https://efficient.link/r/intercom?ref=youtube&utm_source=youtube&utm_medium=description&utm_campaign=best+help+desk&utm_term=2024 ↳ Gorgias: https://efficient.link/r/gorgias?ref=youtube&utm_source=youtube&utm_medium=description&utm_campaign=best+help+desk&utm_term=2024 ↳ Zendesk: https://efficient.link/r/zendesk?ref=youtube&utm_source=youtube&utm_medium=description&utm_campaign=best+help+desk&utm_term=2024 ↳ Plain: https://efficient.link/r/plain?ref=youtube&utm_source=youtube&utm_medium=description&utm_campaign=best+help+desk&utm_term=2024 🎁 *Limited Time Deals* (Efficient Exclusives) ↳ Help Scout: Free trial + credit: https://efficient.deals/help-scout 🎁 ↳ Superhuman Mail: Get One Free Month: https://efficient.deals/superhuman-mail 🎁 ↳ Missive: Get a 10% off 12 months: https://efficient.deals/missive 🎁 🗒️ *Resources*: How to set up a Google Group: https://efficient.link/e/google-group How to set up Shared Mailbox (Microsoft 365): https://efficient.link/e/m365-shared-mailbox 💬 *Description* You've hired a team, so why does it still feel like all the business communication is falling on your shoulders? Clients, customers, and sales requests are flooding your inbox. This video will help you unlock hours of uninterrupted work away from your inbox, while ensuring that everything in your business keeps moving forward. Learn about help desk tools like Superhuman Mail, Missive, Help Scout, Front, Intercom, Gorgias, Zendesk, and Plain. 🎥 *What We Covered:* 0:00 - Are you the problem? 1:47 - Solution 3:01 - Google Groups 4:39 - Superhuman Mail 5:49 - Missive 7:17 - Help Scout 11:17 - Front 12:25 - Intercom 16:07 - Gorgias 16:29 - Zendesk 17:44 - Plain 19:22 - Final Verdict 🤔 *Take The Quiz* For personalized software recommendations: ↳ https://efficient.link/quiz 📰 *Subscribe To Our Newsletter* ↳ https://efficient.link/subscribe ✍️ *Full Help Desk Deep-Dive Reviews* ↳ Best Help Desk Software: https://efficient.link/help-desk ↳ Superhuman Mail Review: https://efficient.link/superhuman-mail ↳ Missive Review: https://efficient.link/missive ↳ Help Scout Review: https://efficient.link/help-scout ↳ Front Review: https://efficient.link/front ↳ Intercom Review: https://efficient.link/front ↳ Gorgias Review: https://efficient.link/gorgias ↳ Zendesk Review: https://efficient.link/zendesk ↳ Plain Review: https://efficient.link/plain ↳ No-BS Software Reviews & Comparisons: https://efficient.app 🚀 *Other Software Mentioned* (Affiliate) ↳ BILL Spend & Expense: https://efficient.link/r/bill?ref=youtube&utm_source=youtube&utm_medium=description&utm_campaign=best+help+desk&utm_term=2024&sid1=youtube&sid2=best+help+desk&sid3=2024 ↳ Motion: https://efficient.link/r/motion?ref=youtube&utm_source=youtube&utm_medium=description&utm_campaign=best+help+desk&utm_term=2024&sid1=youtube&sid2=best+help+desk&sid3=2024 ↳ ClickUp: https://efficient.link/r/clickup 🎥 *Video Equipment Used* (Affiliate) - Camera: https://efficient.link/a/blackmagic-6k - Lens: https://efficient.link/a/canon-24-70mm - Microphone: https://efficient.link/a/shure-sm7db - Audio Mixer: https://efficient.link/a/roadcaster-duo - Primary Light: https://efficient.link/a/smallrig-rc120b 👀 *Watch This Next:* Best Email Client: https://youtu.be/3-lIQBARGHc _*Affiliate/Investment Disclosure: This video is not sponsored; all opinions are our own. Many links used above and across our channel are affiliate links. This means we may receive a small commission if you use our links to sign up for software at no extra cost to you. In fact, in some cases, we have negotiated discounts or extended free trials if you use our affiliate links to sign up, or we provide access to additional free or discounted training to help you set up the software. View https://efficient.deals for full details of the associated deal for each software. Purchasing through our links helps us continue to create free content available to you at no cost. We occasionally get the opportunity to invest in some of our favorite tools; this does not impact the outcome of our opinions. You can read more about how we make money and learn about which software we’ve invested in here: https://efficient.link/about_

About This Video

In this video, we’re fixing the one habit that keeps founders stuck in their inbox: letting customers, clients, and sales requests hit your personal email (or worse—your personal phone). If you want 10+ hours back every week, you need to stop being the bottleneck and set up department-style addresses (support@, sales@, receipts@, etc.) so you can delegate by inbox—not by forwarding chaos. We walk through the “baby step” setup first (Google Groups / Microsoft 365 shared mailbox + aliases) so you can respond from generic addresses without paying for extra seats. Then we get into the actual tools. If you’re still in email-client land, we break down why we love Superhuman for inbox splits and fast triage, and where Missive fits if you’re trying to delegate specific emails to a VA without handing over passwords. For a real scalable help desk, we show the system we’ve run for ~7 years: Help Scout. It’s customer-centric (not ticket-number vibes), great for collaboration, saved replies, and AI drafts. From there we compare Front for multi-channel teams (WhatsApp, SMS, social DMs), Intercom for live chat + AI help-docs workflows (with a warning about contact-based pricing), plus Gorgias for Shopify/ecom, Zendesk for enterprise scale, and Plain as the minimalist, API-first option we’re watching for product teams.

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