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↳ Zendesk Review
Zendesk is the enterprise option when you’re dealing with massive scale and need the heavy-duty tooling. We mention it because it’s common, but we’re blunt about the tradeoff: it can feel impersonal and “ticket-number-y.” Most founders watching this should not start here.
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Pros
- +Enterprise-grade features and scalability
- +Widely adopted and well-supported ecosystem
Cons
- -Less customer-friendly experience
- -Overkill and complexity for SMBs
