↳ Help Scout (Help Desk)
We use Help Scout, and I’m the annoying early adopter who turns on beta features to help shape the product. Sometimes that means you hit bugs (like a refresh wiping a drafted message), but the upside is you get listened to, and the feedback often turns into real improvements. It’s also a good example of how we think about software: get close to the customer experience and push the product forward.
You'll be taken to Efficient to complete your purchase.
Pros
- +Solid help desk for customer support
- +Actively improving product with beta features
- +Product team is responsive to feedback
Cons
- -Beta features can be buggy (drafts/messages can be lost in edge cases)
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