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How to set up Shared Mailbox (Microsoft 365)
If you’re on Microsoft 365, a shared mailbox is the equivalent foundation to what we do with Google Groups. It lets you centralize departmental addresses and respond consistently from support@ or sales@. Set this up early and delegating later becomes dramatically easier.
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Pros
- +Centralizes team email addresses in Microsoft 365
- +Supports delegation and shared visibility
- +Good stepping stone before a full help desk
Cons
- -Still lacks help desk-level automation and reporting
- -Requires some admin setup to get aliases and permissions right
