In this full episode of AI After Hours, I sit down with Lacy Brown from Case and Associates Properties, Inc. to talk about what AI can really do “off the clock” in multifamily—when your team is busy, unavailable, or simply needs backup. We get into the practical side of AI assistants: how they handle inbound questions, help keep the leasing journey moving, and create a more responsive experience for prospects without asking your onsite staff to be everywhere at once. One of my favorite moments is Lacy’s story about their AI assistant and a prospective resident—an interaction that’s both hilarious and revealing. It’s a reminder that AI can feel surprisingly human in the way it engages, but it also needs thoughtful setup and oversight so the experience stays on-brand and accurate. My big takeaway: AI isn’t here to replace relationships in multifamily—it’s here to extend them, especially after hours, so communities stay connected and ready for what’s next.