In this full episode, I sit down with Tony Sousa (RPM Living) and Jerrod Smith (Cox Communities) to get real about what it actually takes to bring technology into mature multifamily portfolios. We’re talking older communities—properties that weren’t designed with smart home tech, structured wiring, or modern network demands in mind—and how you can still modernize them without blowing up budgets or resident experience. The big takeaway is that “smart” isn’t a single device—it’s a strategy. We dig into how operators can use smart home technology to improve day-to-day resident living while also driving operational efficiency for teams on-site. This includes thinking through deployment realities in legacy buildings, aligning stakeholders, and focusing on outcomes that matter: reliability, security, and a smoother experience for residents and staff. If you’re trying to future-proof older assets, this episode is all about practical lessons from the field and how to approach upgrades in a way that scales across a portfolio.