In this full episode, I sit down with Jen Piccotti from Swift Bunny to tackle one of the biggest realities in multifamily right now: staffing and retention. We dig into what’s actually driving burnout on-site, where teams lose time every day, and why “doing more with less” doesn’t work unless you give people better systems. My focus is how telecom-enabled smart living—powered by AI, IoT, and data—can remove friction from operations and make the resident experience more consistent, even when teams are stretched thin. I walk through how connected properties can use data analytics to spot patterns, reduce repeat work, and prioritize what matters—without relying on guesswork. We also talk about where AI fits (and where it shouldn’t), how automation can support leasing and service workflows, and why the right tech stack has to be paired with training and change management if you want adoption. The takeaway is simple: smart tech isn’t just a “nice-to-have” amenity—it’s a practical lever for retention, productivity, and stability in multifamily communities.