In this full episode, I sit down with Ned Murphy (Ambient Property Technologies) and Guillermo Rivas (Cox Communities) to unpack how multifamily IoT has evolved from early, first-gen deployments into what next-gen smart living looks like today. We get into what “worked on paper” versus what actually worked in real buildings—where the early friction showed up, why adoption was harder than expected, and how property teams learned (sometimes the hard way) that connectivity, reliability, and operational simplicity matter just as much as the devices themselves. I also dig into the lessons that shaped today’s approach: designing for scale across portfolios, reducing complexity for onsite teams, and treating IoT like critical infrastructure—not a novelty. The big takeaway is that the future of IoT in multifamily is less about adding more gadgets and more about creating secure, resilient systems that improve resident experience and operational outcomes. If you’re evaluating smart tech for a community, this conversation is a practical look at what’s changed, what to avoid, and what to prioritize as the industry moves into the next generation of connected living.