The Rise of Customer Success as a Profit Center, Session 2

When companies miss their targets, Customer Success budgets and headcount are often the first to get cut. This is based on an incorrect assumption: that CS is a cost center, and this assumption is what leads to declining growth, contraction of accounts, and churned customers. Watch this video to learn how to transform your CS org into a profit center instead of a cost center. In this workshop, Julie discusses with CS leaders: ✫ How to model your CS org as a profit center ✫ How CS teams can deliver exponential growth ✫ How you can focus on higher frequency upsell opportunities to drive at least 40% growth Subscribe to get more Customer Success strategies and frameworks: http://bit.ly/Sub2WBD - - - - - Get more frameworks from WbD: https://winningbydesign.com/ https://www.linkedin.com/company/winningbydesign Learn more from WbD Founder Jacco van der Kooij on LinkedIn: https://www.linkedin.com/in/jaccovanderkooij Learn more from WbD CS Practice Leader Julie Persofsky: https://www.linkedin.com/in/julieper/ Want to reach out? contact@winningbydesign.com - - - - - About Winning By Design: We specialize in enabling teams to succeed with Remote Selling. Our roots come from advising and collaborating with high-growth startups and mid-market SaaS companies, and we now help global enterprise organizations apply those best practices to achieve sustainable growth. Trusted by 500+ organizations around the world. The Rise of Customer Success as a Profit Center, Session 2 https://youtu.be/UbHkXECqDls https://www.youtube.com/c/WinningbyDesign