Roadmap: Dynamics 365 Wave 2 2022 Release (Sales, Marketing, Customer Service)

In this video I take you through the roadmap and product direction for Dynamics 365 Sales, Marketing, Customer Service, as at the Wave 2 2022 release announcement. Timestamps and chapters below. All information is correct at the time of recording (July 12 2022), please check these links for future updates. Dynamics 365 Roadmap Deep Dive 0:00 - Dynamics 365 Roadmap and Investment areas 0:24 - Dynamics 365 Sales Roadmap and Investment areas https://docs.microsoft.com/en-us/dynamics365-release-plan/2022wave2/sales/dynamics365-sales?WT.mc_id=BA-MVP-5003537 1:42 - Sales sequences 5:24 - Dynamics 365 Marketing Roadmap and Investment areas https://docs.microsoft.com/en-us/dynamics365-release-plan/2022wave2/marketing/dynamics365-marketing?WT.mc_id=BA-MVP-5003537 8:35 - Dynamics 365 Customer Service Roadmap and Investment areas https://docs.microsoft.com/en-us/dynamics365-release-plan/2022wave2/service/dynamics365-customer-service?WT.mc_id=BA-MVP-5003537 10:21 -Teams and Microsoft 365 Integrations with Dynamics 365 12:53 - Customer Service Swarming 13:25 - Teams and Sales 15:33 - Dashboards and Reporting **************************** Connect with me on social media: Twitter: https://twitter.com/LisaCrosbie LinkedIn: https://www.linkedin.com/in/lisa-crosbie/