Dynamics 365 Wave 2 2022 Release: Top 10 Features in 10 Minutes

In this video I take you through my Top 10 feature highlights from the Wave 2 2022 Release for Dynamics 365 Sales, Marketing, Customer Service. Timestamps and links below - all information is current at the time of recording, 12 July 2022. Please check the links for updates to these features. 0:00 - Dynamics 365 Customer Engagement Wave 2 2022 Release 0:25 - Case Swarming https://docs.microsoft.com/en-us/dynamics365-release-plan/2022wave2/service/dynamics365-customer-service/use-customer-support-swarming-complex-cases?WT.mc_id=BA-MVP-5003537 1:25 - Marketing: Scale your multi-brand business https://docs.microsoft.com/en-us/dynamics365-release-plan/2022wave2/marketing/dynamics365-marketing/scale-multi-brand-business-effortlessly?WT.mc_id=BA-MVP-5003537 2:10 - Marketing: New lead capture form https://docs.microsoft.com/en-us/dynamics365-release-plan/2022wave2/marketing/dynamics365-marketing/create-lead-capture-forms-that-convert-visitors-customers?WT.mc_id=BA-MVP-5003537 2:39 - Marketing: Personalised AI Powered Next best content suggestions https://docs.microsoft.com/en-us/dynamics365-release-plan/2022wave2/marketing/dynamics365-marketing/delight-customers-personalized-ai-powered-next-best-content?WT.mc_id=BA-MVP-5003537 3:34 - Sales: Seller Dashboard https://docs.microsoft.com/en-us/dynamics365-release-plan/2022wave2/sales/dynamics365-sales/track-progress-using-seller-dashboard?WT.mc_id=BA-MVP-5003537 4:10 - @mention Dynamics 365 data in Teams and Outlook https://docs.microsoft.com/en-us/dynamics365-release-plan/2022wave2/sales/dynamics365-sales/use-mention-quickly-find-share-dynamics-365-records-outlook-emails-teams-chats?WT.mc_id=BA-MVP-5003537 5:02 - Sales: Sequences with multiple sellers https://docs.microsoft.com/en-us/dynamics365-release-plan/2022wave2/sales/dynamics365-sales/guide-sellers-work-simultaneously?WT.mc_id=BA-MVP-5003537 6:20 - Marketing to sales handoff https://docs.microsoft.com/en-us/dynamics365-release-plan/2022wave2/marketing/dynamics365-marketing/close-leads-fast-automating-handoffs-sales?WT.mc_id=BA-MVP-5003537 7:52 - Intelligent deal room dashboard in Teams https://docs.microsoft.com/en-us/dynamics365-release-plan/2022wave2/sales/dynamics365-sales/enable-sellers-orchestrate-activities-teams-using-intelligent-account-or-deal-room-dashboard?WT.mc_id=BA-MVP-5003537 8:50 - Teams chat in the Dynamics 365 timeline https://docs.microsoft.com/en-us/dynamics365-release-plan/2022wave2/sales/dynamics365-sales/collaborate-seamlessly-team-members-tracking-linked-teams-chat-as-activity-timeline?WT.mc_id=BA-MVP-5003537 9:40 - Deep dive into Dynamics 365 roadmap **************************** Connect with me on social media: Twitter: https://twitter.com/LisaCrosbie LinkedIn: https://www.linkedin.com/in/lisa-crosbie/