Dynamics 365 Wave 1 2023: Top 10 Features You Need to Know!

In this video I take you through my Top 10 feature highlights from the Wave 1 2023 Release for Dynamics 365 Sales, Marketing, Customer Service. Links to feature release notes are below - all information is current at the time of recording, 1January 25, 2023. Please check the links for updates to these features. Engage customers with SMS Conversation - https://learn.microsoft.com/en-us/dynamics365/release-plan/2023wave1/sales/dynamics365-sales/engage-customers-using-sms-conversation Up Next Widget Enhancements - https://learn.microsoft.com/en-us/dynamics365/release-plan/2023wave1/sales/dynamics365-sales/guide-sellers-favorable-sales-outcome-next-best-step Cross-sell and upsell suggestions - https://learn.microsoft.com/en-us/dynamics365/release-plan/2023wave1/sales/dynamics365-sales/identify-cross-sell-upsell-opportunities-timely-product-recommendations Get tips and suggestions while on a customer call - https://learn.microsoft.com/en-us/dynamics365/release-plan/2023wave1/sales/dynamics365-sales/get-tips-suggestions-while-call-customer Improve seller effectiveness - https://learn.microsoft.com/en-us/dynamics365/release-plan/2023wave1/sales/dynamics365-sales/provide-intelligent-suggestion-improving-seller-effectiveness Capture crucial details of a sales call - https://learn.microsoft.com/en-us/dynamics365/release-plan/2023wave1/sales/dynamics365-sales/capture-crucial-details-sales-call Automate follow up tasks https://learn.microsoft.com/en-us/dynamics365/release-plan/2023wave1/sales/dynamics365-sales/automate-creation-follow-up-tasks Automatic UTM Tagging https://learn.microsoft.com/en-us/dynamics365/release-plan/2023wave1/marketing/dynamics365-marketing/measure-marketing-activity-web-traffic-conversion-goals-using-automatic-utm-tagging Frequency cap to prevent message fatigue https://learn.microsoft.com/en-us/dynamics365/release-plan/2023wave1/marketing/dynamics365-marketing/prevent-message-fatigue-limiting-messages-sent-customer-specific-period AI - suggested replies https://learn.microsoft.com/en-us/dynamics365/release-plan/2023wave1/service/dynamics365-customer-service/accelerate-time-resolution-ai-suggested-replies New email template designer https://learn.microsoft.com/en-us/dynamics365/release-plan/2023wave1/service/dynamics365-customer-service/create-email-templates-new-template-designer New pipeline view https://learn.microsoft.com/en-us/dynamics365/release-plan/2023wave1/sales/dynamics365-sales/manage-opportunities-more-effectively-using-new-pipeline-view **************************** Connect with me: Twitter: https://twitter.com/LisaCrosbie LinkedIn: https://www.linkedin.com/in/lisa-crosbie/ ****************************