Dynamics 365 Wave 1 2022 Release (Sales and Marketing): Microsoft Business Applications Launch Event

In this video I deconstruct the Dynamics 365 Sales and Marketing demo from the April 2022 Microsoft Business Applications Launch Event. This is the first look at new features currently in preview and soon to come from the Dynamics 365 Wave 1 2022 Release. I take you through what was shown step by step, explaining the components and which features are being showcased, to help you understand what's going to be available soon. This demo covers new features in real-time marketing, customer journey orchestration across the whole organisation, embedded Teams chat and meetings integration with Dynamics 365, AI-driven prescriptive guidance for sellers, real time notifications for sellers when customers interact with sent emails, and more! 0:00 - Introduction 1:05 - Dynamics 365 Real-Time Marketing 2:44 - Event triggers and segments 4:07 - Segments and predictive models in Customer Insights 6:24 - Collaborate with embedded Teams chat 9:07 - Exit customers from a journey when there is a high severity case 10:32 - Send multiple reminders in a customer journey 11:10 - Personalised and variable email content 12:50 - Use custom event triggers with Power Automate 15:39 - Manage leads in Dynamics 365 Sales 19:44 - Real time notification for sellers from interaction with a sent email 20:54 - Predictive models and prescriptive guidance for sellers 24:08 - Dynamics 365 integration with Teams meetings 25:10 - Conversation Intelligence 27:57 - Incoming Teams call 29:04 - Learn more about Dynamics 365 Sales This demo was part of the Microsoft Business Applications Launch Event, April 6 2022. You'll find the full event here: https://bizappslaunchevent.event.microsoft.com/