Dynamics 365 Copilot Announcements: Microsoft Business Applications Launch Event

There were a lot of new Copilot announcements made at the Microsoft Business Applications Launch Event (25 October 2023), bringing more generative AI features into Sales, Marketing, Customer Service, Field Service and ERP. The demos go pretty fast, so in this video I unpack the announcements for the Customer Engagement apps, and what they mean (Sales, Customer Insights, Customer Service, Field Service) 0:00 - Copilot for Dynamics 365 Customer Engagement 0:31 - Copilot for Customer Insights (Dynamics 365 Marketing) 5:23 - Sales Copilot (Dynamics 365 Sales) 8:28 - Copilot for Customer Service 11:30 - Copilot for Field Service Watch the full event and read the official Microsoft announcements here https://cloudblogs.microsoft.com/dynamics365/bdm/2023/10/25/microsoft-business-applications-launch-event-introduces-wave-of-new-ai-powered-capabilities-for-dynamics-365-and-power-platform/