We Merged Our Home Service Companies—Now We’re Building to $100M Together

Scale your home service business through acquisitions. John Wilson & Jack Carr (CEO, Rapid Response) reveal the multi-market playbook — what actually scales and what breaks. In this episode of Owned and Operated, John and Jack break down their recent partnership and the real strategy behind building a $100M+ home service platform. If you're an HVAC, plumbing, or electrical owner trying to grow beyond one market, this is the candid, math-based breakdown you need. What we cover: → The actual advantages of scale: better pricing, shared capacity, and market leverage → Why smaller operators structurally can't compete at this level → The hardest decision in any acquisition: what to centralize vs. what to keep local → Real lessons from over-centralization mistakes — and how to avoid them → What it takes to build a multi-market home service platform from scratch Host: John Wilson https://www.linkedin.com/in/johnbwilson1/ Guest: Jack Carr https://x.com/thehvacjack Chapters: 00:00 Jack and John Merge 02:24 Why Partner Up 05:46 Scale Advantages Explained 13:30 Centralize or Decentralize 23:13 Centralize or Let Run 24:55 Lessons From Overcentralizing 27:47 Chasing 100 Million Growth 38:04 Partner Up and Event Invite 💼 Extra Special Thanks to Service Scalers! We’ve been partnering with Service Scalers to maximize our Local Service Ads (LSAs) and optimize our Google My Business profiles, and the results have been incredible. With hundreds of thousands in sales and 900+ calls in a single week, GMBs are now our top-performing organic lead channel. Want to learn how Service Scalers can do the same for you? 🔗Check Them Out Here https://servicescalers.com/free-marketing-giveaway?utm_source=podcast&utm_medium=referral&utm_campaign=pros_12mo_free Break through the $5M ceiling. Join John Wilson and Jack Carr May 5–7, 2026 in Akron, Ohio for the Breaking $5 Million Workshop—a 3-day, in-person event for HVAC, plumbing, and electrical owners ready to scale. You’ll see the Wilson operation live, sit in on a real sales huddle, tour the shop, and build your roadmap to $5M+. 🎟 Get $500 off with code BREAKINGEARLYBIRD Here https://www.ownedandoperated.com/upcoming-events/oao-workshop-breaking-5-million-may-2026