He Built a $30M Home Service Business With 50+ Offshore Staff

In this episode of Owned and Operated, John Wilson sits down with Aizik Zimerman of Jay Blanton Plumbing (Chicago) to break down the remote staffing playbook that most home service operators still aren’t using. John and Aizik start with a real-world story from a contractor event—how one company allegedly went from $0 to $6M using yard signs, and how Aizik tested it immediately (including the “don’t put them on every corner” lesson). Then they go deep on what actually drives scale: building a remote-first, offshore-heavy team that works in the real world. Aizik shares how his business grew to 140 employees with 50+ overseas team members, and how he structures offshore hiring across accounting, install coordination, marketing, recruiting, dispatch, and fleet coordination. They break down the “hub and spoke” model: keep your US leaders focused on thinking and decision-making, then build specialized offshore roles to handle execution—so your business moves faster without bloating payroll. If you’re trying to expand coverage, build specialization early, or you’ve wondered whether recruiting + dispatch + ops coordination can really be offshored, this episode is the blueprint. What You’ll Learn - Why “if it can be done remote, it can be done from anywhere” - The hub & spoke model: US leaders + offshore execution pods - How Aizik offshores technician recruiting (and why it’s a massive unlock) - Which roles are easiest vs hardest to offshore (CSR vs dispatch/install coordination) - How to reduce “overemployment” risk with real systems (Zoom rooms, accountability layers) - Why you should default to remote-first hiring at any size—even at $500K/year 🎙️ Hosts & Guest Host: John Wilson — https://x.com/WilsonCompanies Guest: Aizik Zimerman — https://www.linkedin.com/in/aizik-zimerman-7a758963/ 💼Shoutout to Avoca AI! Looking to train your call center and improve technician performance? Avoca AI helps teams identify issues, improve call quality, and drive results from start to finish. 🔗 Schedule a demo: [https://www.getavoca.ai/partners/oao] 📞 Sponsored by Quo — The Modern Business Phone for Service Pros Missed calls mean missed business. Quo (formerly OpenPhone) is the AI-powered phone system that logs calls, creates summaries, and automates follow-ups — keeping your team connected and customers happy.? 🎁 Start your 7-day free trial and get 20% off your first six months at https://quo.com/owned 💼 Shoutout to Quick Staffers LLC Need trained HVAC & plumbing CSRs at a fraction of the cost? Quick Staffers LLC specializes in placing top-tier global talent with the best SOPs and scripts. 🔥 Get $1,000 off your first placement here: [https://www.quickstaffers.com/] 📌 Chapters 00:58 Yard Signs Marketing Strategy 04:32 Remote Work and Offshore Teams 09:57 Scaling with Remote Staffing 16:59 Unconventional Remote Roles 19:33 24/7 Call Center Expansion 28:32 Lessons from Remote-First Companies 🔍 Keywords remote staffing home services, offshore staffing contractors, overseas call center plumbing, offshore dispatch home services, offshore recruiting technicians, home service business hiring, install coordination offshore, bookkeeping offshore, purchasing team offshore, pod structure remote work, overemployment remote workers, owned and operated podcast, john wilson, aizik zimerman, jay blanton plumbing