In this video, I break down the Warehouse Fashion return policy in simple language so you don’t get surprised by timelines, fees, or refund rules. I cover the full 28-day return window (from the day you receive your items) and the basic conditions: items must be unworn, unwashed, and still have the original labels attached. Since orders are paperless, I also explain why keeping your return tracking proof is a must, especially if something needs customer service approval. I also compare store credit versus a cash refund, because this is where people lose money or time. If you choose store credit in the returns portal, it’s processed faster and you get 10% extra value—but that bonus doesn’t apply if you paid with store credit or a gift card. Store credit is only valid for 90 days, and once you pick it for the first return on an order, all future returns from that same order will also be store credit. Finally, I go over the £1.99 return fee per parcel, the step-by-step return process (including not combining orders), non-returnable hygiene items, and the big one: Warehouse doesn’t do exchanges—you return and place a new order. I also explain concession partner returns, since those follow separate rules and often need to be sent back to the partner directly.