Futurescaping the Property Management Industry with Chris Litster of Buildium

Talking with Chris Litster, the CEO of Buildium, is a great way to see just how similar large companies are to small companies when it comes to growth and success. Everything is simply at a different scale. Chris joined Alex on The Property Management Show this week, and they broke down what the future of the property management industry looks like. Property Management is Relationship-Driven and Tech-Enabled Property management, when it works, is relationship-driven and tech-enabled. Alex and Chris talk about what that means, and how it affects what everyone in the industry should be trying to do: provide a better customer experience. Property technology is hot right now, but if it’s not backed up by real service that’s genuine, local, and empathetic, it’s not going to get you very far. What Does a Successful Company Look Like? At Buildium, Chris works with 16,000 property management companies. Some of those are more successful than others. What are some of the common traits in the really great businesses? These are the qualities you want to have: Be empathy-driven. Be tech-enabled. Be service-oriented. Understand the difference between homes and doors. Show up in good times and bad times. It’s an incredible conversation with a lot of tips and advice about growing, staying efficient, and remembering why you’re doing what you do. Check out the full text right here: http://fourandhalf.com/futurescaping-property-management-buildium Contact us at Fourandhalf to tell us what you think: http://fourandhalf.com/contact