Business Process Outsourcing for the Modern Property Manager with Todd Breen of VirtuallyinCredible

Link to the full article: http://fourandhalf.com/property-management-process-outsourcing/ Our topic today is business process outsourcing for modern property management companies. My guest is Todd Breen, who has a wealth of experience in a couple of areas. He has been running his company – Home Property Management – for 30 years, so he has the broker and business building experience from the perspective of a broker and property manager. His other venture is called VirtuallyinCredible, where he does video tours, training, and international speaking. He also does business process outsourcing. Q: So Todd has the applicable knowledge on how outsourcing helps grow property management companies. My first question is the hard one – in the realm of property management, how will people know they are good prospects for potentially outsourcing work and saving money? A: I get that question a lot. People always ask if they should outsource and what type of work should they outsource. The first thing I like to do is put up a scale. On one end are the control freaks who like to micromanage every process of their business. At the other end are the people who tend to fly by the seat of their pants and are trying to get the job done. They have no systems and no processes. So we help a company decide where they are on the spectrum. As soon that’s determined, I can provide some insight on what it will be like to outsource and how their needs can best be met. So if someone has a tightly run operation with lots of systems and process already in place, they will be able to pass everything that’s in place onto us. Those people can be good outsource candidates provided they devote a lot of time and attention to learning the cultural differences in the Philippines or India or any other place that we outsource. They have to adapt a little to that culture. Half the battle is done because you already have your system and your training in place. You’re just bringing someone in from across the world. It’s not a big deal and they work virtually. The people who have no systems or procedures should outsource after learning how much easier it is to let someone else do the work for you. They need an intermediary, and that’s where we come in. We establish those systems because the more systemized you are when hiring your virtual assistants, the less systemized you need to be when you outsource.