In this episode of Talk Mortgage to Me, host Dustin Owen sits down with Chris Galli, a seasoned producing branch manager at Nova's Home Mortgage who brings over 20 years of hands-on experience in the mortgage industry. Throughout the conversation, Chris delves into the complexities and nuances of the home loan process, drawing on real-life examples from his extensive career. One particularly memorable story he shares involves a family of five who were on the verge of losing their USDA loan approval for their dream home. The issue arose when it was discovered that the property’s septic tank was located too close to the well, a clear violation of USDA guidelines designed to protect water quality and public health. Although the town’s records indicated that the property had previously received approval, obtaining the necessary written documentation to satisfy the USDA’s strict requirements proved to be a significant challenge. The family faced the very real possibility of losing their chance at homeownership due to this technicality. However, Chris refused to give up. He describes how he and his team worked tirelessly, leveraging their collective expertise and maintaining open lines of communication with all parties involved. By reaching out directly to the USDA field office and persistently advocating on behalf of the family, Chris was able to navigate the bureaucratic hurdles and ultimately secure the required documentation. Thanks to his dedication, resourcefulness, and commitment to his clients, Chris successfully resolved the issue, allowing the family to move forward with their purchase and achieve their dream of homeownership. This episode highlights not only the importance of attention to detail in the mortgage process but also the value of having an experienced and determined professional in your corner when unexpected obstacles arise. *Introduction to the Episode (00:00:00)* *Background on Chris Galley and USDA Loans (00:01:23)* *Client’s Family Situation and Credit Journey (00:02:17)* *Challenges in the Rural Massachusetts Market (00:04:00)* *Winning the Home and Initial Loan Approval (00:05:13)* *Septic Tank Appraisal Issue Emerges (00:05:38)* *Navigating Local Regulations and Advocacy (00:07:07)* *Resolving the Issue and Teamwork (00:09:22)* *Lessons Learned and Advice for Listeners (00:10:55)* *How to Contact Chris Galley (00:11:29)* *Closing Remarks and Call to Action (00:12:11)* *Let our team connect you with a Real Estate Expert local to you!* https://tloponline.com/real-estate-help/ *Subscribe:* @TLOPentertainment

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