Monica Eaton, Founder & CEO of Chargebacks911 & Fi911: Chargebacks to the Future | Money20/20 USA

At Money20/20 USA, we caught up with Monica Eaton, Founder & CEO of Chargebacks911 and Fi911 to discuss how her team is transforming dispute management with cutting-edge automation and AI and what “Chargebacks to the Future” really means. 💡 In this interview: - Introducing the new Universal Unified Dispute Management System (UDMS) - bringing merchants, fintechs, and financial institutions together on one platform - How AI is making dispute management seamless, dynamic, and invisible - Tackling over 2,000 evolving rule changes across global payment systems - Making disputes as frictionless as contactless payments - Monica’s vision for the future of chargeback management: fair, efficient, and customer-driven 🎥 Filmed live at Money20/20 USA 2025, where fintech innovation meets the future of payments. 👉 Subscribe to Financial IT for more exclusive interviews from Money20/20 USA: https://www.youtube.com/@FinancialITMagazine #Money2020 #Chargebacks911 #Fi911 #FinancialIT #MonicaEaton #Payments #DisputeManagement #AI #Automation #Fintech #ChargebacksToTheFuture #DigitalPayments #Innovation #Money2020USA