How Chargebacks911 Is Redefining Dispute Management in Fintech

At Money20/20 Europe, Financial IT sat down with Harlan Hutson, Director of Strategic Partnerships at Chargebacks911, to unpack how the company is helping businesses understand and solve one of the most underestimated risks in payments: chargebacks. Founded out of a personal eCommerce challenge by Monica Eaton, Chargebacks911 is now a global leader in dispute management—helping merchants, acquirers, and fintechs navigate evolving fraud types, rule changes, and regulatory shifts. 💬 In this interview, Harlan explains: • The origin story behind Chargebacks911 • The three core types of chargebacks: criminal fraud, merchant error, and first-party fraud • How Chargebacks911 uses data, technology, and rulebook expertise to protect revenue • Why disputes in crypto and real-time payments represent the next frontier • The company’s evolving role in setting industry standards for dispute resolution #Chargebacks911 #DisputeManagement #FraudPrevention #FirstPartyFraud #Fintech #RegTech #Money2020Europe #Chargebacks #FinancialIT #Stablecoins #CryptoCompliance