How Agentic AI Is Redefining Customer Experience in Financial Services

How do you make AI not just smarter but actually useful for enterprise-grade customer experience? At Money20/20 USA, Alan Ranger, VP of Marketing at NiCE Cognigy, joins Financial IT to discuss how the company’s Agentic AI platform is transforming the way global banks, insurers, and enterprises interact with customers. Alan reveals how NICE Cognigy delivers human-like conversations at scale, proven through real-world use cases such as rebooking 10 000 flights per minute with zero human intervention. 💡 Key Highlights - The NiCE acquisition and what it means for scaling enterprise AI - From conversational AI to Agentic AI – AI that completes tasks, not just talks - Proven scalability – rebooking 10 000 flights per minute - Why regulated industries like banking & insurance trust NICE Cognigy - The future of hyper-personalized banking experiences powered by AI 📺 Subscribe for more executive insights on our channel #Money2020USA #NICECognigy #FinancialIT #AgenticAI #ConversationalAI #CustomerExperience #AIinBanking #Fintech #ContactCenterAI #Automation #CXTransformation #BankingInnovation #Insurtech #AIUseCases #DigitalTransformation #FinancialServices #Money2020