Bank of America CashPro: AI Chat, APIs & Self-Service with Abbey Novack | Sibos 2025

How do large corporates get answers faster without losing the human touch? At Sibos 2025, Abbey Novack, Managing Director & CashPro® Product Executive at Bank of America, shares how CashPro is digitizing the service experience for corporate, commercial, and FI clients - combining AI chat inspired by the consumer Erica assistant with live service teams for a true high-tech + high-touch model. Highlights: - CashPro Chat: AI built on BofA’s award-winning Erica resolves 43% of inquiries without handoff—live specialists step in for complex cases - High-tech + high-touch: automation for routine, humans for nuance - For all sizes: from global corporates to mid-market, same time-savings mandate - Security by design: authenticated user, data & entitlement-aware responses - Choice of channel: portal, mobile, host-to-host, APIs—use CashPro your way - Beyond payments/reporting: the next step is service features via API, bringing more of the banking relationship into clients’ TMS/ERP If you found this useful, like, subscribe, and hit the bell 🔔 for more executive interviews from Sibos, Money20/20 and beyond. #Sibos2025 #FinancialIT #BankOfAmerica #CashPro #CorporateBanking #AIinBanking #APIs #DigitalService #OperationalEfficiency #Treasury #BankingTech