From Chat To Checkout: The Future Of Ecommerce | The Ecommerce Coffee Break Podcast

▸▸ Subscribe to The Ecommerce Coffee Break Newsletter: https://newsletter.ecommercecoffeebreak.com/ --- In this episode, we explore how to boost engagement and recover sales by moving from clicks to conversations. Giorgio Pagliari, CEO of Spoki, shares how his platform uses WhatsApp and AI to deliver instant customer support, automate communications, and drive revenue growth for e-commerce businesses. He also explains how AI is creating a new era of conversational commerce. Topics discussed in this episode: - Why transactional emails are no longer an effective way to communicate with customers. - What makes WhatsApp a powerful communication tool for e-commerce. - How to use AI to automate 80% of customer support inquiries. - What Spoki does to recover abandoned carts and increase sales. - How AI can create a personalized shopping experience for customers. - Why the future of commerce is conversational and AI-driven. - How to train Spoki's AI agent with your brand's specific language. - How a food e-commerce brand increased its revenue by 50% using Spoki. - Why a merchant needs a dedicated phone number to get started with Spoki. - What a customer-centric approach means for e-commerce success. *** Chapters: 00:00 The Shift from Clicks to Conversations 02:20 Challenges in Customer Communication 04:43 The Power of WhatsApp in E-Commerce 06:21 Utilizing WhatsApp for Customer Support 09:16 AI as a Sales Assistant 13:09 The Future of Conversational Commerce 15:13 Training AI for Brand Language 16:32 Technical Implementation and Onboarding 17:59 Success Stories and Results 19:58 Identifying the Perfect Customer 21:23 Getting Started with Spoky 22:59 Pricing Structure and Plans 24:47 Final Thoughts and Advice 🌐 Episode page: https://ecommercecoffeebreak.com/conversational-ecommerce-whatsapp-ai CONNECT WITH OUR GUEST Website: https://spoki.it/en/ LinkedIn: https://www.linkedin.com/company/spokiapp/ Instagram: https://www.facebook.com/spokiapp Facebook: https://www.facebook.com/spokiapp *** 🏁 PAST EPISODES & STARTER PLAYLISTS https://ecommercecoffeebreak.com/all-episodes/ https://ecommercecoffeebreak.com/playlists/ *** LOVE THE CHANNEL? HERE ARE THE NEXT STEPS! 👉 SUBSCRIBE: If you liked this episode, let us know by hitting the follow button 👍 and share with friends. 📬 SIGN UP FOR THE FREE NEWSLETTER https://newsletter.ecommercecoffeebreak.com/ SUPPORT THE SHOW ON PATREON: https://www.patreon.com/EcommerceCoffeeBreak 🌐 LET'S CONNECT ON SOCIAL! - LinkedIn: https://www.linkedin.com/in/clauslauter/ - X/Twitter: https://twitter.com/ecomcoffeebreak - TikTok: https://www.tiktok.com/@ecommercecoffeebreak - Facebook: https://www.facebook.com/ecommercecoffeebreakpodcast - Instagram: https://www.instagram.com/ecommercecoffeebreak/ - Threads: https://www.threads.net/@ecommercecoffeebreak - BlueSky: https://bsky.app/profile/ecomcoffeebreak.bsky.social 🙏 GUEST REQUESTS & LISTENER QUESTIONS https://ecommercecoffeebreak.com/contact/ 💼 SPONSORS https://ecommercecoffeebreak.com/deals/ *** *DISCLAIMER/DISCLOSURE: Any information or advice we give is purely based on our own experience and research. There is no guarantee as there are many variables that will impact your success. Everything stated should be taken as an opinion. Some of the links on this page are affiliate links, meaning, at no additional cost to you, we will earn a commission if you click through and make a purchase. This video contains paid promotions such as product placement, sponsorships, or endorsements. We feature sponsored interviews with guests who paid an appearance fee that supports the maintenance of the channel and podcast. Thank you for your support! https://youtu.be/9dXQ9dQXhoI These are some helping words: podcast, marketing, ecommerce, shopify, growth, founders, entrepreneur, whatsapp marketing, ai in ecommerce, conversational commerce, customer experience, spoki, ai for sales, shopify, Giorgio Pagliara