Why Ecommerce Stores Leak 38% of Revenue — And How to Stop It | Free Webinar Replay

In this webinar, we uncover the hidden profit leaks silently draining revenue from ecommerce stores. Scott Brandley, CEO of Shopper Approved and Trust Guard, joins DJ Sprague, CMO of Shopper Approved and co-author of Cashflo, to reveal the ten revenue killers costing online stores up to 38% of gross revenue. They break down how issues like cart abandonment, false declines, chargebacks, and product returns quietly erode profit margins and share proven strategies ecommerce brands can use to recover lost revenue and improve cash flow. Topics discussed in this episode: - Why 70% of carts get abandoned - How false declines kill legitimate sales - What chargebacks actually cost merchants - Why product returns bleed your profits - How store credit beats issuing refunds - What the ten revenue killers are - Why fix leaks before scaling ads - How one platform eliminates software costs - What the Cashflo Club offers - Why chargebacks are rising and dangerous *** Chapters: 00:00 - Why stores misdiagnose their real problem 00:20 - What hidden profit leaks cost you 00:44 - Who Scott Brandley and DJ Sprague are 01:32 - What the ten revenue leaks are 02:05 - Why cart abandonment kills your profits 02:34 - How to recapture 30% of carts 03:05 - What tools recover lost carts 03:58 - How cart recovery lowers your CAC 04:28 - What false declines are and why 05:20 - How a podcast inspired Cashflo 05:58 - Why fraud filters block good customers 06:48 - How false declines damage customer relationships 07:40 - Why losses stack across your store 09:17 - What chargebacks actually cost merchants 10:23 - Why exceeding 0.9% chargebacks hurts you 13:24 - Why product returns are the biggest leak 14:51 - How store credit reduces refund rates 20:04 - What the Cashflo book covers 27:38 - How to fix net margin first 30:28 - What the Cashflo Club offers 31:18 - How Cashflo Code uses behavioral science 34:41 - Where to get the free book 🌐 Episode page: https://ecommercecoffeebreak.com/how-to-increase-ecommerce-net-profit CONNECT WITH OUR GUEST Website: https://cashflopay.com/ Download free book & audio book: https://cashflopay.com/ *** 🏁 PAST EPISODES & STARTER PLAYLISTS https://ecommercecoffeebreak.com/all-episodes/ https://ecommercecoffeebreak.com/playlists/ *** LOVE THE CHANNEL? HERE ARE THE NEXT STEPS! 👉 SUBSCRIBE: If you liked this episode, let us know by hitting the follow button 👍 and share with friends. 📬 SIGN UP FOR THE FREE NEWSLETTER https://newsletter.ecommercecoffeebreak.com/ SUPPORT THE SHOW ON PATREON: https://www.patreon.com/EcommerceCoffeeBreak 🌐 LET'S CONNECT ON SOCIAL! - LinkedIn: https://www.linkedin.com/in/clauslauter/ - X/Twitter: https://twitter.com/ecomcoffeebreak - TikTok: https://www.tiktok.com/@ecommercecoffeebreak - Facebook: https://www.facebook.com/ecommercecoffeebreakpodcast - Instagram: https://www.instagram.com/ecommercecoffeebreak/ - Threads: https://www.threads.net/@ecommercecoffeebreak - BlueSky: https://bsky.app/profile/ecomcoffeebreak.bsky.social 🙏 GUEST REQUESTS & LISTENER QUESTIONS https://ecommercecoffeebreak.com/contact/ 💼 SPONSORS https://ecommercecoffeebreak.com/deals/ *** *DISCLAIMER/DISCLOSURE: Any information or advice we give is purely based on our own experience and research. There is no guarantee as there are many variables that will impact your success. Everything stated should be taken as an opinion. Some of the links on this page are affiliate links, meaning, at no additional cost to you, we will earn a commission if you click through and make a purchase. This video contains paid promotions such as product placement, sponsorships, or endorsements. We feature sponsored interviews with guests who paid an appearance fee that supports the maintenance of the channel and podcast. Thank you for your support! https://youtu.be/Rs3KcGfV438 These are some helping words: ecommerce, shopify, ecommerce tips, online business, cart abandonment, chargebacks, ecommerce growth, dropshipping, digital marketing, profit margin