Ecom Tip: Turn Negative Feedback into Profit!

When it comes to your ecom store, things aren’t always going to be all rainbows and sunshine. The GOOD news: You can always spin a not-so-great situation into a positive one that not only doesn’t lose sales, but makes them! How you handle a negative customer comment or review can make or break your business. Instead of fighting back or formulating a standard response, try a positive or even comical approach. Remember, it isn’t about YOU … so don’t take it personally! Take a step back and think about how you can use negative feedback to improve your business and overall customer experience. In this video, Revenue Optimization™ expert Jeremy walks you through how a company turned an overlooked mistake in their product into a viral ad. By taking a comical approach, you can turn a negative situation into sales and profit instead! Looking for more ecom optimization tips? Join Build Grow Scale’s exclusive, growing community of ecommerce business owners! ⬇️ http://workwithbgs.com/?el=youtubevideo TIMESTAMPS: 0:00 - Intro 2:08 - Horrific Ecom Experience Turned To Profit 7:02 - Try to Make the Negatives a Positive Win Win ▶️ 12 Shopify optimizations that ALWAYS WORK: https://www.youtube.com/watch?v=nKLx4aKSj6Y&list=PL9GDfURNj5k-miTZ1QUjty7GaBUoXGIrf&index=2 ▶️ $3,442,813 in 90 days on Shopify! How They did it: https://www.youtube.com/watch?v=Hu1kSrxSx88&list=PL9GDfURNj5k8YW4eTECX4mnQ3EiLt2D8m&index=2 ▶️ See more of these Shopify and e-Commerce store reviews: https://www.youtube.com/playlist?list=PL9GDfURNj5k9ACDKUMa1WPjpd0pV6vW-o ▶️ See more of these quick car talks with e-commerce strategies: https://www.youtube.com/playlist?list=PL9GDfURNj5k_ylGFbjOMxuBI5OwRjsLLn 📘 Get A FREE Copy Of Tanner Larsson's Ecommerce Evolved Book Here: https://buildgrowscale.com/eebook ======================================= Be sure to SUBSCRIBE to our Channel for More Ecommerce Videos: http://buildgrowscale.com/ecomvideos ======================================= Build Grow Scale http://www.BuildGrowScale.com BGS Instagram: https://www.instagram.com/tanner.larsson/ BGS Facebook: https://www.facebook.com/BuildGrowScale Twitter: https://twitter.com/BuildGrowScale ======================================= #NegativeReviews #NegativeFeedback #EcomProfit #Shopify #Ecommerce