ServiceNow Knowledge 2025 keynote | Amy Lokey ServiceNow SVP

Amy Lokey’s Knowledge25 Day 2 presentation highlighted ServiceNow’s advancements in customer and partner workflows, showcasing AI-powered features in Now Assist for CSM, Xanadu release updates, and real-world success stories. Her talk underscored ServiceNow’s role in delivering proactive, seamless customer experiences, aligning with the conference’s theme of actionable AI.