Google Cloud Next 2025 Keynote: Product Manager Patrick Marlow Customer Engagement Suite Demo

At Google Cloud Next 2025, Patrick Marlow, Product Manager for Applied AI at Google Cloud, showcased the capabilities of the Customer Engagement Suite through a live demonstration. In the demo, Marlow interacted with an AI agent at a garden store by holding up petunias to a camera. The agent provided real-time, voice-assisted recommendations, such as suggesting an alternative fertilizer and adding it to his cart. When Marlow requested a 50% discount, the agent seamlessly escalated the request to a human manager via Salesforce integration. This demonstration highlighted the suite's ability to offer instant, context-aware assistance and its integration with CRM systems for complex customer interactions. #artificalintelligence #googlecloudnext #cloudcomputing Follow us on Social Media: Twitter / X https://x.com/Techusiness Threads https://www.threads.net/@techusiness Instagram https://www.instagram.com/techusiness/ TikTok https://www.tiktok.com/@techusiness LinkedIn https://www.linkedin.com/company/techusiness/ Contact Info Email techusiness@gmail.com