TIACON25 Product Stage - Making your product truly omnichannel

In the travel and hospitality sector, providing a seamless customer journey across every touchpoint—from mobile apps to the hotel front desk—is the key to retention and growth. Nitin Vyas, SVP of Product and Data at RedDoorz, shares invaluable insights on building a truly omnichannel product strategy. The discussion covers: • The critical difference between multichannel and a unified omnichannel experience. • How to integrate offline operational realities (like hotel check-in) with digital user expectations. • Leveraging data and personalization to ensure a consistent customer view across websites, apps, and physical properties. • Practical strategies for breaking down internal silos to support a cohesive customer experience. • Creating a frictionless experience that boosts customer loyalty and conversion. • Learn how to unify your product offering to drive engagement and loyalty, especially in markets blending high digital and physical engagement. Speaker: Nitin Vyas SVP of Product and Data, RedDoorz #Omnichannel #ProductStrategy #ProductManagement #RedDoorz #NitinVyas #UXDesign #CustomerExperience #TechInAsia #TIAConference #TravelTech #HospitalityTech --------------------------------------------------------------------------------------------------------------------------------------------------------------- Loved this session? Be the first to get exclusive updates and early bird access for Tech in Asia Conference 2026! Sign up for early interest now: https://bit.ly/49UyVZx ================= Let's keep in touch: • FB: https://www.facebook.com/techinasia/ • IG: https://www.instagram.com/techinasia/ • Twitter: https://twitter.com/techinasia Tech in Asia (YC W15) is the largest English-language technology media company that focuses on Asia. From the latest news to the hottest trends and the boldest startups to the strongest titans, we cover everything tech in the region. Our goal is to build and serve Asia’s tech and startup community. Apart from producing and delivering quality editorial content, we connect brands with early adopters via Studios, our advertising agency unit. We organize tech conferences and events across Asia, and we operate the region’s go-to startup and technology jobs marketplace. See you on https://www.techinasia.com 🙂