TIACON25 Main Stage - Agentic AI agents in real-world enterprise services

Explore the cutting-edge application of Agentic AI within demanding enterprise environments. Jason D'Cruz, Group Product Manager for Service Collection at Atlassian, shares practical insights on deploying intelligent, autonomous agents to revolutionize customer and internal services. This session from the Tech in Asia Conference 2025 details how to move beyond basic chatbots to implement sophisticated AI agents that handle complex workflows, improve resolution times, and significantly boost operational efficiency. Key Takeaways: • Defining Agentic AI: Understanding the architecture and capabilities that distinguish autonomous agents from conventional AI and machine learning tools. • Real-World Enterprise Use Cases: Examples of how Atlassian is leveraging agent technology in service management (Jira Service Management) for proactive problem-solving. • Trust and Reliability: Strategies for ensuring the reliability, transparency, and safety of AI agents operating on critical business data. • Measuring Impact: Quantifying the benefits of agent adoption, including efficiency gains, cost reduction, and enhanced user experience. Speaker: Jason D'Cruz Group Product Manager, Service Collection, Atlassian #TechinAsia #AgenticAI #Atlassian #ServiceAutomation #AIAgents #ProductManagement #aitech360 Loved this session? Be the first to get exclusive updates and early bird access for Tech in Asia Conference 2026! Sign up for early interest now: https://bit.ly/49UyVZx ================= Let's keep in touch: • FB: https://www.facebook.com/techinasia/ • IG: https://www.instagram.com/techinasia/ • Twitter: https://twitter.com/techinasia Tech in Asia (YC W15) is the largest English-language technology media company that focuses on Asia. From the latest news to the hottest trends and the boldest startups to the strongest titans, we cover everything tech in the region. Our goal is to build and serve Asia’s tech and startup community. Apart from producing and delivering quality editorial content, we connect brands with early adopters via Studios, our advertising agency unit. We organize tech conferences and events across Asia, and we operate the region’s go-to startup and technology jobs marketplace. See you on https://www.techinasia.com 🙂