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What Does IT Support Do In 2025? Level 1, 2, And 3 Admin Roles

7.7K views· 219 likes· 17:25· Feb 1, 2025

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What Does IT Support Do In 2025? #itsupport2025 #itcareer #itadmin Hi Everyone! Welcome to the Tech with Emilio Are you curious about the future of IT support? In 2025, the roles of Level 1, 2, and 3 admins are evolving as technology rapidly advances. Please visit my website to get more information: https://www.emilioaguero.net/ In this video, I’ll explain the key responsibilities and changes you can expect in IT support jobs, from server management to staff support. Whether you're just starting your career or aiming to level up, it’s crucial to understand how these roles will transform and what skills you need to stay ahead. Get ready to explore the cutting-edge technologies shaping the IT industry and prepare for what’s next. Don't forget to subscribe for more insights on IT careers and trends! This video is about What Does IT Support Do In 2025? Level 1, 2, And 3 Admin Roles. But It also covers the following topics: STUFF I RECOMMEND ➤ My NAS | Synology DS1621+ - https://amzn.to/3xUl5Wi ➤ My Networking | Ubiquiti - https://amzn.to/4nrX7pg ➤ My Mini PC | Zimablade - https://amzn.to/43IqSuZ ➤ My Hard Drives | WD 26TB - https://amzn.to/4onIlRR ✖️ https://x.com/emilio_tech 🎓 MY TRAINING COURSES 🎓 https://bit.ly/emilio-training My popular courses - ➤ Become an IT Manager - https://bit.ly/emilioaguero-techmanager ➤ Master Cybersecurity - https://bit.ly/emilioaguero-cyberexpert ➤ QNAP NAS Administration - https://bit.ly/emilioaguero-learnqnap ➤ Master the Synology NAS - https://bit.ly/LearnSynology ➤ Become a VMware Expert - https://bit.ly/vmware8training ➤ Learn Windows Server 2022 - https://bit.ly/server-2022 WHAT I USE - ➤ Intel NUC Mini PC - https://amzn.to/3VJuer9 ➤ Ubiquiti WiFi - https://amzn.to/3X0fR4x ➤ Raspberry Pi - https://amzn.to/3nsyShB ➤ Server Rack Mini | DeskPi - https://amzn.to/4nHpNLq ➤ Protectli Vault | Mini PC - https://amzn.to/3JmDD7N ➤ NAS 6-Bay | Synology DS1621+ - https://amzn.to/3xUl5Wi ➤ NAS Rack | QNAP Rack - https://amzn.to/44frTdb ➤ 34" Curved Wide Monitor - https://amzn.to/4aL6zyF ➤ Digital Camera | Sony A7C - https://amzn.to/3VVt4KB ➤ Shure SM7B Mic - https://amzn.to/3MjPRgc ➤ Speakers | Presonus XT - https://amzn.to/49XH2RH 👉 Full List of my Gear: https://www.amazon.com/shop/techwithemilio IT Support Careers Tech Support Jobs IT Support Roles 🔔 If you love tech, you don't want to miss the latest tech updates! Hit that subscribe and stay tuned for honest reviews, tech tutorials, and all tech insights. https://www.youtube.com/@TechWithEmilio/?sub_confirmation=1 🔗 Stay Connected With Me. 👉 Twitter (X): https://x.com/emilio_tech 👉 Linkedin: https://www.linkedin.com/in/emilioaguero/ 👉 Website: https://www.emilioaguero.net/ 📩 For Business Inquiries: contact@emilioaguero.net Check Out My Other Channels - 🍜 Love Eating https://www.youtube.com/@EatingWithEmilio  Love My Mac https://www.youtube.com/@mactechwithemilio 🚶Walking the Globe https://www.youtube.com/@WeLikeWalking ============================= 🎬 Recommended Playlists 👉 IT Career vids - Tech People 101 https://www.youtube.com/playlist?list=PLX2PHIbcBY0Fx3u75khl6JDDNaLAFKY80 👉 Awesome Tech Videos https://www.youtube.com/playlist?list=PLX2PHIbcBY0HxaJGnCEF_gC4aAUH70HpC 🎬 WATCH MY OTHER VIDEOS: 👉 Top WiFi Settings To Boost Speed & Security – Must-Know Tips! https://youtu.be/nl1Bcq2x93c 👉 How To Go From SysAdmin To IT Manager – Career Tips & Skills https://youtu.be/dFDdbK_w7Pc 👉 NAS Storage Guide: SSD Vs. HDD – Key Differences & Best Choice! https://youtu.be/jYNKrUUAXmM 👉 Top Cybersecurity Tips For Safe Online Browsing – Protect Your Data! https://youtu.be/88Y2KtfmEWo 👉 Bare Metal Hypervisor Explained – Virtualization Basics & Comparisons! https://youtu.be/z0BI3Jh0ioI ============================= 🔎 Related Phrases: IT Support Roles, IT Support Careers, Tech Jobs 2025, Level 1 IT Support, Level 2 IT Support, Level 3 IT Support, SysAdmin, IT Admin Jobs, IT Career Guide, Tech Careers, IT Career Path, Help Desk Support, IT Job Market 2025, Server Management, IT Support Technician, Tech Support Jobs, IT Industry Trends, IT Support Skills, Future Of IT, IT Roles In 2025, IT Support Insights. #itsupport2025 #itcareer #itadmin #techsupport #itroles #level1admin #level2admin #level3admin #techwithemilio #sysadmin #futureofit #itjobs #techjobs #itprofessionals #techcareertips

About This Video

Every single year, the role of help desk, service desk, and sysadmin work changes—and 2025 is no different. In this video I break down what Level 1, Level 2, and Level 3 IT support actually do, how those responsibilities overlap, and why the exact job can look totally different depending on the company. I also talk about the ITIL-style idea of escalation (Level 1 to Level 2 to Level 3), and why smaller companies often force you to wear “all the hats” while larger companies can box you into a narrow niche like storage-only or networking-only. I walk through the traditional responsibilities: Level 1 handling tickets, basic troubleshooting, Active Directory basics, SLAs, and monitoring/alerts; Level 2 being more hands-on with desktop support, onboarding/offboarding, Intune/M365-style deployments, patching, and deeper troubleshooting; and Level 3 covering servers, virtualization, storage (NAS/SAN), networking, cloud (Azure/AWS), and cybersecurity. Then I get into the big shifts you need to prepare for: cloud continuing to grow, DevOps/DevSecOps becoming more common in medium/large orgs, AI and machine learning changing day-to-day support, data governance becoming more important, and security needing to be “first thought” in everything you deploy.

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