IT support interviews in 2026 are way less about “what is RAM?” and way more about how you think. In this video I break down the real questions you’re likely to get for Help Desk, Desktop Support, and Service Desk roles—and I give you answer frameworks that hiring managers actually care about. I also explain how interviews split into technical vs behavioral, and why the behavioral side is where most people fumble if they don’t have a structure. I walk you through troubleshooting scenarios (like mapped drives failing, Wi‑Fi not connecting, printers going offline) and what I’m looking for when I ask those questions: your process, your prioritization, and your communication. I also cover the STAR method (Situation, Task, Action, Response) so you can tell clean stories instead of rambling. Then we get into the “real job” stuff—ticketing, time management, dealing with angry users, onboarding/offboarding checklists, handling outages, and why documentation is absolutely critical (level zero support is the goal). Finally, we talk about what’s changing IT support fast: AI, automation, and using modern tools to troubleshoot smarter and streamline workflows.