In this video, I tested how to launch the Eddy AI chatbot inside Document360 using the content you already have—so your customers can get instant answers without waiting on a human reply. I walk through the exact setup flow: creating the chatbot, then connecting multiple sources so it can pull responses from places like your knowledge base and even your support tickets. The big idea here is simple: if your docs and tickets already contain the answers, you should be reusing that information to reduce repetitive support work. After I add sources, I go into the chatbot settings and show what you need to configure before going live. This is the part that decides whether the bot feels helpful or annoying—so I focus on getting it ready for a clean website launch. By the end, you’ll see how this kind of AI support setup can streamline documentation, cut down ticket volume, and make your support experience feel faster and more consistent. My verdict: if you’re already serious about documentation, Eddy AI is a practical next step to turn that content into automated support.