Would you rather build a dental office on rock star employees or rock star systems? Part two of Kiera’s conversation with Howard Farran on the Dentaltown podcast. As a business owner, the greatest gift you can give yourself is to get systems in place so you are not dependent on core people. This second part of Kiera’s conversation with Howard is about determining your weaknesses as a practice, building systems to fix those weaknesses, and letting your practice hum regardless of who’s sitting in the seats. Episode resources: Subscribe to The Dental A-Team podcast - https://podcasts.apple.com/us/podcast/dental-a-team-podcast/id1454026756 Schedule A Practice Assessment - https://info.thedentalateam.com/schedule-a-call Leave us a review - https://podcasts.apple.com/us/podcast/dental-a-team-with-kiera-dent/id1454026756#see-all/reviews Chapters 00:00 The Power of Same-Day Treatment 02:46 Building Effective Systems vs. Rockstar Employees 04:12 The Importance of Systems in Dental Practices 06:50 Hiring for Attitude and Culture 08:19 Overcoming the Dentist's Bottleneck 13:20 Maximizing Scheduling Efficiency 17:42 Understanding Conversion Rates in Dental Practices 19:43 Improving Treatment Plan Acceptance Rates 24:38 The Psychology of High-Value Cases 31:47 Key Performance Indicators for Dental Success 34:02 Introduction to the Dental A Team Podcast 34:02 Resources and Next Steps for Listeners

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