How to Automate Voiceflow Chat Transcript Reviews with OpenAI and Make.com

In this video, I'll show you step-by-step how to automate the review process for your Voiceflow chat transcripts using Make.com, Airtable, and OpenAI's structured outputs. Learn how to automatically fetch chat transcripts from Voiceflow, process them using custom JavaScript, and summarise conversations with AI to get actionable insights. We'll categorise chats, determine if issues were resolved, and identify missing content or steps directly in Airtable. 👉 Join my community: https://www.skool.com/become-an-ai-operator-8092 🤝 Sign up to Make.com: https://www.make.com/en/register?pc=bartslodyczka 👉 Hire me: bart@supportlaunchpad.com 🗂️ Github resources: https://github.com/Barty-Bart Timestamps 00:00 Demo Of End Result 01:32 Video Outline 02:22 Overview Of The Entire Flow 04:52 Building The Automation In Make.com 09:34 Building The Voiceflow Automation 13:57 Building The OpenAI Structured Output API Call 18:15 Building The Airtable Integration 19:06 Outro