Replay: ProfitCoach’s Operationalizing Profit: Architecting Experience with Thad Tarkington, Adam Willis, and Wolfgang Croskey What is the 20% of what you do that creates 80% of your value? So much of our time is focused on process and activity, but what is the right process, the right activity to be focused on that creates value and ultimately drives profit? This episode focuses on connecting day-to-day processes, value creation, and bottom-line financial performance to give you a clearer understanding of how you can operationalize profit in your property management business. This episode originally appeared as part 2 of the Operationalizing Profit Series: Architecting Experience hosted by Daniel Craig of ProfitCoach and features Thad Tarkington, Adam Willis, and Wolfgang Croskey. To learn more about how ProfitCoach can help your PMC identify the key profit drivers in your business, visit https://www.pmprofitcoach.com/ Ready to talk to an RBP expert in your area? Fill out the form on our website https://www.secondnature.com/request-demo Questions or thoughts on the topics we covered? Email us at triplewin@secondnature.com Join our private Facebook group - only for professional property managers at https://facebook.com/groups/triplewinpropertymanagers Stay up to date on events and resources on our website https://www.secondnature.com/events Follow the Triple Win Property Management podcast by Second Nature and never miss an episode! Season 3 Episode 18 features Daniel Craig, Thad Tarkington, Adam Willis, and Wolfgang Croskey The Triple Win Property Management Podcast is produced and distributed by Second Nature

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