Application Approval Email Explainer

Hi, this is David Kerner with TouchPoint Property Management. On behalf of the TouchPoint team, I'm thrilled to congratulate you—your rental application has been approved! In this video, I'll summarize the key information from your application approval email and guide you through the next steps before we begin the leasing process. It's crucial that you read this email carefully in detail… to avoid missing any steps that could delay your lease. **Step 1: Schedule Your Application Approval Call** You must schedule this call immediately by clicking the link in the email. Please do so before the end of today's business day. During this call, we'll walk you through the next steps we require from you to start the leasing process. **Step 2: Review Lease Terms and Fees** Carefully review each item in the email to understand the leasing terms and fees for the property. You'll find a link or description next to each item that provides further clarification. **Step 3: Pay Your Property Holding Deposit** After the application approval call, a non-refundable property holding deposit is due within 24 hours. This deposit—typically equal to one month's rent—reserves the property and removes it from the market. It will convert into your first month's rent and/or move-in fees at move-in. If not paid on time, we'll need to move on to the next applicant, and you may lose the opportunity to lease the property. The email includes instructions on how to log in and pay your holding deposit online. **Step 4: Leasing Call** After receiving your holding deposit, our leasing coordinator will contact you within one business day to discuss any questions about the property or lease. We'll confirm move-in dates and outline the steps leading up to you picking up your keys and moving into your new home. After the call, we will email you the lease so you can sign it electronically on your computer screen. The best method of communication with our team is through email. Due to the high volume of calls we receive, if you call in, you'll likely reach our voicemail, and it may take longer for us to respond. Our email address is [support@touchpointpm.com](mailto:support@touchpointpm.com). We typically respond within 1 hour, Monday through Friday, 9 AM to 5 PM.