SolarWinds ESM | Transforming the Employee Experience with Service Desk

Welcome back to the SolarWinds ESM (Enterprise Service Management): Service Delivery for Every Department training series! In this video, we’ll explore how HR teams can automate leave and benefits approvals using SolarWinds Service Desk, replacing manual email chains and spreadsheets with a secure, efficient workflow. Join us as we follow John, an IT team member submitting a sabbatical request, and see how the HR team manages it from submission to approval all within the ESM platform. You’ll learn how to: ✅ Create and submit HR service requests through the employee portal ✅ Automate multi-level approval workflows in SolarWinds Service Desk ✅ Use role-based access controls to safeguard employee data ✅ Integrate DocuSign for secure digital signatures ✅ Improve visibility and traceability across HR processes Whether you’re managing leave requests, onboarding, or other HR workflows, this demo shows how ESM empowers HR to work smarter and deliver a better employee experience. #SolarWinds #ServiceDesk #EnterpriseServiceManagement #ITSM #HRServiceManagement #WorkflowAutomation #DigitalTransformation #SolarWindsESM Connect with SolarWinds: THWACK IT Community: http://thwack.solarwinds.com/ Facebook: https://www.facebook.com/SolarWinds LinkedIn: http://www.linkedin.com/company/solarwinds Instagram: http://instagram.com/solarwindsinc/