SolarWinds ESM | Setting Up Your Centralized Finance Service Portal

Welcome to another video in the SolarWinds ESM (Enterprise Service Management): Service Delivery for Every Department training series! In this tutorial, we’ll show you how to set up a Finance service provider in SolarWinds Service Desk, helping your organization extend ITSM capabilities beyond IT and into Finance. You’ll learn how to: ✅ Create a new Finance service provider from scratch or by duplicating an existing provider ✅ Use Open Designer to add a Finance category to your organization’s landing page ✅ Configure roles and permissions to secure Finance-related data ✅ Build Finance service catalog items to handle requests like payslip retrieval or direct deposit updates ✅ Customize workflows, dashboards, and automations for streamlined Finance operations This step-by-step walkthrough shows how to get your Finance team live in minutes — creating a dedicated, secure space where employees can easily access finance-related services while maintaining full data privacy and control. #SolarWinds #ServiceDesk #EnterpriseServiceManagement #ITSM #FinanceServiceManagement #WorkflowAutomation #DigitalTransformation #SolarWindsESM Connect with SolarWinds: THWACK IT Community: http://thwack.solarwinds.com/ Facebook: https://www.facebook.com/SolarWinds LinkedIn: http://www.linkedin.com/company/solarwinds Instagram: http://instagram.com/solarwindsinc/