SolarWinds ESM | Launching Your HR Employee Service Portal

Welcome to the SolarWinds ESM (Enterprise Service Management) Service Delivery for Every Department training series! In this video, we’ll walk you through how to add an HR service provider to your ESM platform — an essential step in extending IT Service Management (ITSM) capabilities across your entire organization. You’ll learn how to: ✅ Add a new service provider from scratch or using a prebuilt template ✅ Use the HR template to quickly launch common HR services like onboarding, PTO requests, and policy inquiries ✅ Customize your organization’s landing page using Open Designer ✅ Set up role-based access controls to keep HR data private and secure ✅ Create a seamless employee experience by linking HR services directly from your company portal Whether you’re an IT admin, HR manager, or service owner, this tutorial will help you get HR live fast and build a foundation you can customize as your organization grows. #SolarWinds #EnterpriseServiceManagement #ITSM #HRServiceManagement #ServiceDesk #DigitalTransformation #SolarWindsESM Connect with SolarWinds: THWACK IT Community: http://thwack.solarwinds.com/ Facebook: https://www.facebook.com/SolarWinds LinkedIn: http://www.linkedin.com/company/solarwinds Instagram: http://instagram.com/solarwindsinc/