ITSM Maturity Playbook Live, Episode 1: Incident Management Masterclass

Join this 5-part series designed to help IT teams move from reactive, fragmented processes to a more structured, connected way of working. Each session focuses on a core area, from incident resolution and CMDB visibility to employee experience, service catalog design, and change governance, giving you practical frameworks you can apply right away. You’ll walk away with: Faster, more consistent incident resolution Better visibility across assets, incidents, and changes A service experience employees actually trust and use A more proactive, scalable approach to service and change management Connect with SolarWinds: THWACK IT Community: http://thwack.solarwinds.com/ SolarWinds Academy: https://support.solarwinds.com/solarwinds-academy Interactive demos: https://www.solarwinds.com/interactive-demos Facebook: https://www.facebook.com/SolarWinds LinkedIn: http://www.linkedin.com/company/solarwinds Instagram: http://instagram.com/solarwindsinc/