When Innovation and Culture Converge | #SGH Hospital of the Future podcast

Join us as Jon J.P. Warner, MD explains Why Most Published Research Findings Are False, and that while surgeons conduct research to validate practices, high-reliability organisations like NASA and nuclear facilities take the opposite approach—actively seeking to disprove assumptions, knowing that errors can have catastrophic consequences. This contrast highlights why innovation is essential for healthcare's survival: we must embrace change to transform healthcare delivery, and shift from self-validation to critical examination. As Founder and Emeritus Chair of the Mass General Shoulder Service, Dr J.P.’s mission is to provide state of the art patient care based on evidence, measurement of outcomes and transparency, with the primary focus being what is in the best interest of the patient. As a fourth-generation physician, being a physician is a family business for him. Having experienced being on the other side of the knife after undergoing four shoulder surgeries as well as hip and spine surgeries, he truly believes what he does as an Orthopaedic Surgeon allows him to improve quality of life for his patients, which gratifies him immensely. Dr J.P. has empathy for patients and colleagues, and is cognisant that equitable, quality healthcare worldwide is strained by fiscal reality, making healthcare stewardship critical for hospitals to survive. He frankly discusses his definition of innovation and insights from his vast and varied experience on the best approach to building a culture of innovation in an Academic Medical Centre with our SGH Hospital of the Future podcast hosts Dr Goh Su-Yen and Dr Denny TT Lie. Dr J.P. acknowledges healthcare's inherent resistance to change and innovation, rooted in risk-averse practices and rigid protocols. However, he reasons that economic pressures make this traditional approach unsustainable. While recognising the delicate balance required in not-for-profit healthcare, he suggests that adopting certain for-profit business principles, coupled with innovation, may be necessary for future healthcare delivery—even if this shift challenges conventional thinking. About Dr Jon J.P. Warner Dr Jon J.P. Warner is Vice-Chair for Quality and Safety and Professor of Orthopaedic Surgery at Harvard Medical School and the Founder of the New England Shoulder and Elbow Society. He has authored over 300 peer review publications, more than 200 book chapters and 5 textbooks in shoulder surgery. His clinical and basic research has been recognised by more than 30 regional, national and international awards. Dr J.P.’s clinical interests include all aspects of problems related to the shoulder, but with a special interest in management of complex problems and failed treatments. He is also a graduate of Harvard Business School. About SGH Hospital of the Future Podcast Hosts Dr Goh Su-Yen is Clinical Director in the Future Health System Department and SGH 3D Design and Printing Centre (3DPC), and Senior Consultant, Endocrinology at Singapore General Hospital (SGH). She is also Head and Senior Consultant, SingHealth Duke-NUS Diabetes Centre, and Group Director, Innovation and Transformation, SingHealth. Dr Denny TT Lie is an Associate Professor and Senior Consultant, Orthopaedic Surgery, and Director, Rebel and CTBioE Biomechanics Laboratories, SGH, and Program Director, SingHealth Orthopaedic Residency Program. He is a fellowship trained Shoulder Surgeon, having completed his fellowship in 2004, in Zurich and Massachusetts General Hospital under Dr J.P. Warner, with whom he maintains regular contact. He is passionate about teaching and education, as well as research and innovation. SGH Hospital of the Future Podcast is also available on: Spotify & Apple Podcasts #SingaporeGeneralHospital website: www.sgh.com.sg #SGH #SGHHospitalOfTheFuture #podcast #innovation #healthcareinnovation #hospitalinnovation #DareToInnovate