TfGM's radical ITSM transformation in just 90 days with ManageEngine ServiceDesk Plus

Colin Birnie-Campbell, lead support engineer at Transport for Greater Manchester (TfGM), reveals the struggles his team faced with its previous tool, which was complex and nondescript, leading to inefficiencies and a massive admin overhead. Having used ManageEngine in his previous organization, Colin deployed ServiceDesk Plus and ADManager Plus, and witnessed a paradigm shift in how things worked at TfGM. When asked whether he would recommend ManageEngine to his peers, his response was a confident "yes" accompanied by a bright smile. Social Links: Follow to know more LinkedIn https://www.linkedin.com/company/manageengine X https://x.com/manageengine Facebook https://www.facebook.com/ManageEngine/ Instagram https://www.instagram.com/manageengine/