Keeping ODEON Cinemas rolling with the help of ManageEngine ServiceDesk Plus

David Izon, head of service delivery and operations at ODEON Cinemas, Europe’s largest cinema operator and part of AMC Theatres, shares how ManageEngine ServiceDesk Plus supports IT across the business. He explains that a key challenge is handling low-hanging fruit tickets like password resets and forgotten credentials, which ServiceDesk Plus streamlines efficiently so the team can focus on higher‑value work. Alongside day‑to‑day ticket handling, ServiceDesk Plus also underpins the company's wider IT service management, with change management, SLAs, reporting, and compliance taken care of in one place. Izon also talks about how ServiceDesk Plus has evolved at ODEON since before his time, including an evaluation to shift to the cloud, which helped the team focus more on preventing incidents rather than just reacting to them. He praises the community around ManageEngine products—where feature requests do not feel like shouting into the void—and describes the solution as simple, working out of the box with reliable, flexible, stable performance compared to other products. Social Links: Follow to know more LinkedIn https://www.linkedin.com/company/manageengine X https://x.com/manageengine Facebook https://www.facebook.com/ManageEngine/ Instagram https://www.instagram.com/manageengine/