Key features and capabilities

Zia Agents: Introducing 5 free plug-and-play agents for your service desk!

165 views · 2026-06-10 09:03:48

Introducing Zia Agents: The perfect sidekicks for enterprises that want outcomes, not the grind.

123 views · 2026-05-21 12:30:50

Significant CMDB enhancements: Baselines, Data Policies, Integration Mapping, and more!

91 views · 2026-05-19 10:30:01

Upcoming CMDB enhancements and a quick roundup on everything you can unlock with Zia

54 views · 2026-05-19 08:30:05

Enhanced Predictive AI suite, Google AI Studio integration, and more!

61 views · 2026-05-19 05:49:05

LLM-powered Ask Zia, multilingual AI support, and more!

189 views · 2026-01-05 06:30:40

Powerful workflow automations, technician unavailability alerts, and more!

86 views · 2025-12-19 09:54:55

E10: Ask me anything (AMA) session with the ServiceDesk Plus team

2K views · 2025-12-03 06:49:44

E10: Ask me anything (AMA) session with the ServiceDesk Plus Cloud team

1K views · 2025-12-03 06:39:53

E9: Leveraging GenAI and last-mile automations to improve operational efficiency in ServiceDesk Plus

411 views · 2025-11-05 06:34:49

E9: Modernizing your ITSM with high-value AI in ServiceDesk Plus Cloud

1K views · 2025-11-05 06:24:00

E8: Building a comprehensive IT ecosystem by integrating third-party apps with ServiceDesk Plus

535 views · 2025-10-13 06:18:06

E8: Build a comprehensive IT ecosystem by integrating third-party apps with ServiceDesk Plus Cloud

398 views · 2025-10-09 05:31:08

Enhanced multi-modal Ask Zia, AI-powered workflow builder, guided tours, and more

195 views · 2025-10-07 05:56:40

E7: Building a robust IT asset management practice using ServiceDesk Plus

1K views · 2025-08-28 17:08:05

E7: Building a robust IT asset management practice using ServiceDesk Plus Cloud

996 views · 2025-08-28 17:02:46

Zia LLM for ServiceDesk Plus Cloud, transitions in workflows, and more!

529 views · 2025-08-25 06:10:57

E6: Master changes and dodge risks with uniquely crafted change workflows [Cloud]

521 views · 2025-08-20 05:59:36

E6: Master changes and dodge risks with uniquely crafted change workflows [on-premises]

452 views · 2025-08-20 05:58:53

E5: Ask me anything (AMA) session with the ServiceDesk Plus team

493 views · 2025-08-19 10:11:00

Zoho Flow actions for ServiceDesk Plus, custom product tours, and more!

521 views · 2025-06-27 09:39:09

Facilitating decision intelligence in your ITSM by integrating ServiceDesk Plus & Analytics Plus

471 views · 2025-06-20 09:56:45

Bolstering service resilience by integrating ServiceDesk Plus with OpManager and Site24x7

326 views · 2025-06-20 09:30:49

Integrating ManageEngine ServiceDesk Plus and ManageEngine PAM360

881 views · 2025-06-20 09:28:31

E4: Streamlining critical ITSM practices with no-code and low-code automations in ServiceDesk Plus

805 views · 2025-06-13 05:01:39

E4: Streamlining critical ITSM practices with no-code/low-code automations in ServiceDesk Plus Cloud

573 views · 2025-06-13 05:01:36

E3: Maximizing service uptime by employing major incident response playbooks (On-premises)

841 views · 2025-06-10 06:44:26