IT: What Skills You Need In Helpdesk/IT Support

Rate Comment Subscribe Share Thank You intro codes: 0:00 intro 0:30 look at the job description 1:32 Active directory 1:52 share drives access 2:11 office 365 2:26 office 365 admin 3:06 ticketing system 3:28 sccm 4:00 Imaging pcs 4:45 troubleshooting software issues 5:40 terminations and new hires 6:14 cisco call manager 6:28 mfa duo, rsa, okta 6:45 mobile device management 7:06 Answering phone calls from end users 7:22 helpdesk is not for everyone 7:34 don't stay stuck in helpdesk Signed up for a Course in Coursera: https://imp.i384100.net/5bJk03 Everything going to the cloud now. Want to know about Google Cloud Professional Cloud Architect. Signed up for this course: imp.i384100.net/VyXO3a Want to get into Tech Support. Check out course careers Google IT Support Course: imp.i384100.net/kjd42n You feel stuck and need coaching. Book a session with me: https://calendly.com/kevtechitsupport Mentoring Program: https://www.jobskillshare.org/it-pro-skills-development-program/ Join this channel to get access to perks: https://www.youtube.com/channel/UClMprMgb8WqWEl6Qo_y04Eg/join Kevtech Free Resources: Helpdesk (Hands On) How to get started https://kevtechitsupport.com/helpdesk-getting-started-1 My Discord Channel: https://discord.gg/ZCFuZbJ You want To Support My Content (Buy me a beer or coffee) https://www.buymeacoffee.com/kevtechitsupport Volunteer in https://www.raicescyber.org/ check them out and help the community. https://account.coursecareers.com/ref/65575/?campaign=kevtech $50 dollars off using KEVTECH50