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osTicket
osTicket is the main tool I install in this video—a free and open-source helpdesk platform for ticket management, knowledge base, and workflows. I like it for small to medium businesses because you can run it locally and still get a professional support portal experience.
Buy on Osticket
You'll be taken to Osticket to complete your purchase.
Pros
- +Free and open-source helpdesk software
- +Includes ticketing, knowledge base, and customizable workflows
Cons
- -Needs correct PHP extensions and configuration to install cleanly
- -You must secure the config file permissions after installation
