How Angkas delivers faster, smoother rides with Google Workspace and Gemini

Featured in this video: Jon Horace Ireneaus Bagayaua, IT Operations Lead, Angkas Executive summary: Angkas is the first motorcycle ride-hailing app in the Philippines and is widely recognized for its industry-leading safety rating of 99.997%. As a fast-growing mobility platform, Angkas relies on Google Workspace as a core part of how the company operates day to day. Teams collaborate through shared Drives, real-time editing in Docs and Sheets, and coordinated planning with Calendar and Meet—particularly within high-impact functions like biker onboarding and operations. Building on this foundation, Angkas introduced Gemini and NotebookLM to accelerate internal workflows and improve clarity and consistency across teams. Gemini now helps employees summarize emails and documents, turning tasks that once took 20–30 minutes into work completed in just a few minutes. The IT team is also developing a knowledge-based notebook using NotebookLM to help employees resolve common IT issues independently, with the goal of reducing IT operational requests by 40–50%. Across the organization, these speed and efficiency gains are translating directly into a smoother, more responsive customer experience and faster, higher-quality marketing content. Challenge: As a safety-first ride-hailing platform operating at scale, Angkas needed to move quickly and consistently across internal teams while maintaining clarity, coordination, and reliability. Manual information processing, repetitive IT requests, and time-intensive communication workflows slowed teams down, limiting their ability to proactively address issues and respond rapidly to customer needs. Solution: Angkas standardized collaboration on Google Workspace, enabling teams to work seamlessly through shared Drives, real-time Docs and Sheets, and coordinated scheduling via Calendar and Meet. To further accelerate workflows, Angkas adopted Gemini for email and document summarization, faster reporting, and clearer communication. The IT team also leveraged NotebookLM to build a searchable, always-available knowledge base designed to help employees resolve common issues on their own, while marketing teams began using Gemini’s creative capabilities to produce timely, high-quality content more efficiently. Results: With Google Workspace, Gemini, and NotebookLM, Angkas has significantly increased operational speed, clarity, and consistency across teams. Tasks that once took up to 30 minutes are now completed in just a few minutes, improving internal responsiveness and helping teams identify and resolve issues before they impact customers. The planned deployment of a NotebookLM-powered IT knowledge base is expected to reduce operational requests by 40–50%, freeing teams to focus on higher-value projects. Marketing teams are also seeing projected content creation time reductions of 30–40%, enabling faster engagement with Angkas’s large and active community. Together, these improvements are elevating the end-to-end customer experience and helping Angkas build a faster, more reliable path to the perfect ride. What is Google Workspace → https://goo.gle/45BsE1W Set up Google Workspace → https://goo.gle/4q8r3t1 Subscribe to Google Workspace → https://goo.gle/GoogleWorkspace Try Google Workspace with Gemini → https://goo.gle/45FrVNh Follow Google Workspace on X → https://goo.gle/3YpmHS0 Follow Google Workspace on Facebook → https://goo.gle/4q8cZja Follow Google Workspace on LinkedIn → https://goo.gle/49Eqjpw Follow Google Workspace on Instagram → https://goo.gle/44Xs4eL Follow Google Workspace on TikTok → https://goo.gle/4qijGio Follow Google Workspace on Threads → https://goo.gle/4so5XYS #GoogleWorkspace #GoogleWorkspaceWithGemini