Is this your channel?
↳ Plain (Help Desk)
Plain is the better option if you’re living in Slack Connect channels with customers and you need structure for feedback and bugs. It’s a way to stop the insanity of marking threads unread and losing track of what’s actually pending. Just be mindful: it’s best for a single channel like support@ and it charges per seat, so access should be intentional.
Buy on Efficient
You'll be taken to Efficient to complete your purchase.
Pros
- +Better structure for Slack-driven support and feedback
- +Reduces reliance on unread thread hacks
- +Good fit when Slack Connect is your customer surface area
Cons
- -Not meant to be a full multi-inbox shared inbox
- -Per-seat pricing can get expensive if you add everyone
